You’ve made the decision it’s time to hire a professional cleaning service to give your home a top-to-bottom polish. The basics of the transaction are straightforward, but there may be a few gray areas about which you’re unsure. Below are some of the most common frequently asked questions (FAQs):
- Do you tip house cleaners?
Tipping is entirely up to you, and certainly not expected. Although many customers do add gratuity for their cleaners, the decision rests solely on your feelings about the practice. The girls certainly appreciate any additional funds you can offer, but you’re not to feel obligated. - Is Accent Maid Service bonded and insured?
Yes, we are bonded and insured, however we should note the Indiana cities we serve (Indianapolis, Carmel, Zionsville, Westfield, Fishers, and Noblesville) have no specific licensing requirements related to this extra protection. Accent provides bonded house cleaning services as an added benefit. In addition, all of our employees are covered by liability insurance and worker’s compensation, and we ensure all federal, state, and local taxes are paid – not standard practice for most individual house cleaning services! In summary, by maintaining a client-oriented focus, we cover you from multiple directions, keeping your interests – and your home’s upkeep – at heart. - What Should I Do If I Think My Cleaning Lady Missed Cleaning A Spot?
We provide our staff with comprehensive training, so it’s unlikely they’ll overlook anything. But in the case you notice they’ve missed wiping down a small counter, vacuuming some stairs, dusting an end table, or some other provision included in our regular cleanings, please point it out while our team member is on site at your home. They’ll be happy to take care of it! Please keep in mind, however, that steps such as dusting fans or large cabinets, or comprehensive window cleanings are additional services and must be cleared with our main office. When in doubt, feel free to call us immediately. We’ll be sure to address the issue in a timely manner.
Have additional questions?
To learn more about Accent Maid Service or to schedule a cleaning, please click here.